Company: Teledyne Geospatial (Optech & Caris) 
Current position: Team Lead of Customer Support
Age: 38 
Education: MS in geomatics engineering, York University

Gao is a highly motivated team lead for customer support with 12 years of experience in translating complex technical solutions into customer-centric strategies. She excels at bridging the gap between technical expertise and business needs, demonstrating a proven ability to identify customer challenges, craft tailored solutions, and drive successful project implementations.

Gao has successfully trained more than 50 clients across more than 10 countries, consistently earning five-star ratings for her training and support, further demonstrating a global reach and the ability to adapt to diverse customer needs. With a robust background in geomatics, remote sensing, and data analysis, Gao is adept at leading teams, managing projects, and delivering high-quality technical support and training.

Gao has contributed on various research and development projects, including building comprehensive calibration procedure for bathymetrical lidar, enhancing deep-learning models for noise classification, and implementing SLAM for Smart Transportation. She has also participated in the design and integration of a CMOS camera array for the U.S. Air Force and worked on multi-sensor integration for bathymetrical lidar for JALBTCX, Japan Coast Guard, and Chinese Navy.

Gao’s research background, supported by a Master’s in geomatics engineering from York University, includes significant contributions to the fields of geomatics and remote sensing. Notably, she published a research paper on the co-registration of aerial imagery and lidar point clouds in urban environments, showcasing expertise in sensor fusion and image processing techniques. This blend of technical acumen, research experience, and business insight makes Gao an asset in Teledyne Geospatial.